Privacy Policy — dddjili

Introduction

This Privacy Policy ("Policy") describes how dddjili ("Company", "we", "us", "our") collects, uses, processes, stores, and protects the personal data of users ("Player", "you", "your") who access or use the dddjili website and online gaming platform at dddjili.bio (collectively, the "Platform").

dddjili is committed to safeguarding the privacy of every Filipino player who chooses to join our platform — whether you're logging in from Manila, Cebu, Davao, or anywhere else across the Philippines. We understand that your personal information is important and we take our responsibilities under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated into this Policy by reference. Together, these documents govern your entire relationship with the dddjili platform.

Who We Are

dddjili is an online casino and sports betting platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). The Platform is designed and operated primarily for the Filipino market, with all services delivered in English.

For the purposes of Philippine data privacy law, dddjili acts as the Personal Information Controller (PIC) — meaning we are responsible for determining the purposes and means of processing your personal data. Certain third-party service providers engaged by dddjili (such as payment processors and identity verification providers) may act as Personal Information Processors (PIPs) who process data strictly on our behalf and under our documented instructions.

If you have questions about how your data is handled or wish to exercise any of your data privacy rights, you may contact our Data Protection Officer (DPO) at: [email protected]

Data We Collect

dddjili collects several categories of personal data depending on how you interact with the Platform. The table below provides a structured overview of the types of data we collect and the primary reason for each category.

Where dddjili requires you to provide personal data to fulfil a legal obligation or to perform a contract with you, failure to provide that data may prevent us from providing all or part of the Platform's services to you.

How We Collect Data

dddjili collects your personal data through the following channels and interactions:

4.1 Direct Interactions

You provide data directly to us when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or respond to a survey. This is the primary source of most of the personal data we hold about you.

4.2 Automated Technologies

When you access the dddjili Platform, we automatically collect Technical Data using server logs, cookies, web beacons, pixel tags, and similar tracking technologies. This helps us understand how Players navigate our platform, detect unusual activity, and maintain the integrity of our gaming systems.

4.3 Third-Party Sources

We may receive personal data about you from third parties in limited circumstances, including:

• Identity verification and KYC service providers who confirm the authenticity of your government-issued ID;
• Payment processors (such as GCash, Maya, BPI, BDO, and Metrobank) who confirm the status of transactions initiated by you;
• Fraud detection and AML compliance services that provide risk scoring and sanction-list screening;
• PAGCOR or other regulatory bodies that may provide information relevant to our compliance obligations, such as self-exclusion registry data.

How We Use Your Data

dddjili uses your personal data for the following specific purposes:

1. Account Management: To register and maintain your dddjili account, verify your identity, and manage your account settings and preferences.
2. Service Delivery: To provide you with access to all dddjili games — including slots, bingo, live dealer tables, fishing games, and sports betting — and to process your bets, wagers, deposits, and withdrawals accurately.
3. Regulatory Compliance: To fulfil our obligations under PAGCOR licensing conditions, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine legislation.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account compromises, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
5. Responsible Gaming: To monitor gaming patterns that may indicate problem gambling, administer self-exclusion and deposit limit tools, and comply with PAGCOR's responsible gaming framework.
6. Customer Support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 live chat and email channels in Tagalog and English.
7. Service Improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and features of the dddjili Platform.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw consent at any time through your account settings.

Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, dddjili processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and dddjili — specifically, to operate your account and deliver the gaming services you have signed up for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, PAGCOR licensing conditions, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of dddjili, such as preventing fraud, ensuring platform security, and improving our services — where these interests are not overridden by your data privacy rights.
• Consent: For certain processing activities — particularly marketing communications and the use of non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

Sharing Your Data

dddjili does not sell your personal data. We may share your data with the following categories of trusted recipients, strictly for the purposes described in this Policy:

7.1 Service Providers (Personal Information Processors)

We engage reputable third-party companies to assist us in operating the dddjili Platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet), identity verification providers, cloud hosting providers, customer support software platforms, and fraud detection services. These providers process your data solely on our behalf and are bound by strict data processing agreements.

7.2 Regulatory and Law Enforcement Authorities

dddjili may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or law enforcement agencies where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of dddjili's business, your personal data may be transferred to the relevant successor entity. We will notify affected Players prior to any such transfer and ensure the recipient is bound by privacy obligations no less protective than those in this Policy.

Cookies & Tracking Technologies

dddjili uses cookies and similar tracking technologies to operate the Platform effectively and to improve your gaming experience. Cookies are small text files placed on your device that allow our systems to recognise you across sessions and remember your preferences.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core functionality.
• Performance Cookies: Collect anonymised data on how Players use the Platform — such as which games are most played and where errors occur — to help us improve performance and reliability.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and display options to provide a more personalised experience.
• Analytics Cookies: Used to understand aggregate traffic patterns and player behaviour on the Platform for internal reporting and service optimisation.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the dddjili Platform. For performance, functional, and analytics cookies, you may adjust your preferences at any time through the cookie consent settings accessible within the Platform.

Data Retention

dddjili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account relationship with dddjili, plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC & Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant query or dispute.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year as a record of the consent having existed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures and the NPC's guidelines on secure data disposal.

Data Security

dddjili takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption.
• Two-Factor Authentication (2FA): dddjili offers and encourages the use of 2FA on all player accounts to add an extra layer of login security.
• Segregated Data Storage: Personal data, financial data, and gaming data are stored in logically and physically segregated systems to limit the potential impact of any security incident.
• Access Controls: Access to personal data within dddjili is restricted on a strict need-to-know basis. All staff with access to personal data undergo mandatory data privacy training.
• Regular Security Audits: Our Platform and data storage systems undergo regular independent security assessments and penetration testing.
• Incident Response: dddjili maintains a formal data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected Players within the timeframe prescribed by the Data Privacy Act.

Your Rights Under the Data Privacy Act

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, Filipino players have the following rights with respect to their personal data held by dddjili:

1. Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, which this Privacy Policy fulfils.
2. Right of Access: You have the right to request a copy of the personal data dddjili holds about you, along with information about how it is being used.
3. Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may be made directly through your account settings.
4. Right to Erasure / Right to be Forgotten: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful — subject to overriding legal retention obligations.
5. Right to Data Portability: You have the right to receive a copy of the personal data you provided to dddjili in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
7. Right to Damages: If you have suffered damage as a result of dddjili's violation of the Data Privacy Act, you have the right to be indemnified for any resulting damages.
8. Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Rights Request — [Your Account Username]". dddjili will respond to all valid requests within fifteen (15) working days from receipt, in accordance with NPC guidelines.

Children & Minors

The dddjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. dddjili does not knowingly collect, process, or store personal data from individuals under the age of 21.

If you believe that a minor has registered on the dddjili Platform, please contact us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

dddjili reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated each time a revision is made.

Where changes are material — meaning they significantly affect your rights or how we handle your data — dddjili will notify registered Players via email and/or a prominent notice on the Platform at least seven (7) days before the new policy takes effect. For non-material changes, the updated Policy will be effective immediately upon posting.

We encourage you to review this Privacy Policy periodically to stay informed about how dddjili protects your personal data. Your continued use of the dddjili Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how dddjili handles your personal data, please reach out to our Data Protection Officer through the following channel:

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available on the NPC's official government website.

This Privacy Policy was last reviewed and updated on January 1, 2026. The current version supersedes all prior versions of the dddjili Privacy Policy.